Refund Policy

You can cancel a paid plan at any time from your account settings. Cancelling stops future billing immediately — you won't be charged again after the cancellation date. You keep access to paid features until the end of the billing period you already paid for.

If you're charged in error, or you cancel within 7 days of a new charge and haven't made meaningful use of the paid features that billing period, email us and we'll refund that charge. Outside of that window, charges for periods already used aren't refunded, but you're always free to cancel so you aren't charged again.

Refunds are returned to the original payment method and may take several business days to appear, depending on your bank or card provider.

If a payment fails, we'll let you know and give you a chance to update your payment method before any access is paused. If a charge is disputed directly with your bank or card provider instead of contacting us first, we may pause paid access while the dispute is resolved.

Free-tier usage isn't billed, so it isn't covered by this policy. Deleting a session or your account doesn't itself trigger a refund — refunds are handled separately, as described above.

If this policy changes materially, we'll update the date above and, where practical, note the change on this page before it takes effect for new charges.

Questions about a charge, or to request a refund: hello@speakprint.com.