Refund Policy

You can cancel a paid plan at any time from your account settings. The Stripe portal shows the effective cancellation date before you confirm it. You won't be charged for a renewal after that cancellation takes effect, and access follows the billing-period end shown in the portal.

If you're charged in error, or you cancel within 7 days of a new charge and haven't made meaningful use of the paid features that billing period, email us and we'll refund that charge. Outside of that window, charges for periods already used aren't refunded, but you're always free to cancel so you aren't charged again.

Refunds are returned to the original payment method and may take several business days to appear, depending on your bank or card provider.

If Stripe reports a payment failure, Pro access may pause. Open Billing to update your payment method through Stripe's customer portal, or contact us if you need help. If a charge is disputed directly with your bank or card provider, we may pause paid access while the dispute is resolved.

Free-tier usage isn't billed, so it isn't covered by this policy. Deleting a session or your account doesn't itself trigger a refund. Refunds are handled separately, as described above.

If this policy changes materially, we'll update the date above and, where practical, note the change on this page before it takes effect for new charges.

Questions about a charge, or to request a refund: hello@speakprint.com.